10 replies to this topic

[tobeornottobe]

I have sent the PBR a few emails this week requesting where I need to meet the taxi to at bangkok airport to takeme to their hotel and to just confirm my booking and they wont respond, I have already given them my credit card details, i just waqnt to kow where to meet the taxi but their lack of a response is a concern

[brewster]

There should be someone with a sign showing your name.  They're normally very quick at replying to emails; are you sure you've got the address right?  You could try calling them.

[pattayavirgin]

I wouldn't worry. As Brewster has said they are normally very good at responding to emails. You won't need to provide a credit card to book a room during the off season. Just to confirm your emailing to the correct address it's: reservations@pattayabayresort.com

Cheers

PV

[LOTTELLEE WINNA]

Mate PBR are very reliable...good quality management, I doubt if they will let you down.

[ricktoronto]

pattayavirgin, on Yesterday, 08:28 PM, said:

I wouldn't worry. As Brewster has said they are normally very good at responding to emails.

You won't need to provide a credit card to book a room during the off

Except they aren't responding and they did ask for his credit card details as he said.

[tobeornottobe]

They responded to every email I sent them last month before I submitted my credit card details to them, I sent them 2 emails the other day as it has been a while since everything was confirmed, I just wanted to confirm everything was in order and I also wanted to know where I will get my taxi, this lack of a reply is really concerning me because I dont know whether to just go ahead and book a different taxi now

[LOTTELLEE WINNA]

I would suggest the following

1) email them again
2) if no joy try fax
3) if no joy again try phone (expensive I know
4)Is there anyone in Patters you know who could go up to PBR and ask?
5)Could you ask if there is a Board member who would do number 4 for you (obviously only give details via PM and obviously dont give anyone your bank details)

Hope the above helps and that you get things sorted.

[pattayavirgin]

ricktoronto, on Today, 12:12 AM, said:

Except they aren't responding and they did ask for his credit card details as he said.

Firstly he said he provided his credit card not that they asked for it (as this isn't there policy off season). Secondly I am trying to be helpful by provding the OP with the correct email address! What have you done to help?!

PV

[pattayavirgin]

tobeornottobe, on Today, 02:28 AM, said:

They responded to every email I sent them last month before I submitted my credit card details to them, I sent them 2 emails the other day as it has been a while since everything was confirmed, I just wanted to confirm everything was in order and I also wanted to know where I will get my taxi, this lack of a reply is really concerning me because I dont know whether to just go ahead and book a different taxi now

Tobemottobe,
I emailed them via their website last night to make a booking for July. I have got a confirmation email this morning so all went as normal for me. I would try calling them if they're still not responding to your emails. If you booked a taxi via the hotel the collection point is door B, gate 5. The driver will wait there with your name written on a card. They do sometimes take a couple of days to respond.

PV

PV

[scatcat]

its a top hotel i booked up 3 days ago stayed there 7 times now

[tobeornottobe]

They got back,everything is ok now